This office is located in the East Wing of the White House, traditionally the area of the complex reserved for the First Lady and her staff. In this segment, a small staff prepares invitations, placards, citations, and White House awards the old fashioned way – by hand. We talk with them about the methods they still use as they work on a myriad of projects ranging from an upcoming state visit to an individual award being worked on by a long time calligrapher – with an interesting family history at the White House.